UniFi Solutions

UniFi Talk

Business voice running on the same UniFi console as your network. We handle number porting, call flow design, and the QoS work that decides whether calls sound professional or not.

Call Flows Built Around How You Work

Phone systems fail on routing, not on hardware. We map how calls actually arrive and who needs to answer them, then build the menus, ring groups, and fallbacks to match, including what happens outside business hours and when nobody picks up.

  • -Auto-attendant menus and ring group design per department
  • -Business hours, holiday, and out-of-hours routing rules
  • -Voicemail-to-email, call recording, and overflow handling
  • -Direct dial numbers and extension plans for hybrid and remote staff

Number Porting Without a Dead Week

Porting is the part that goes wrong. We run the port with your existing carrier, keep the old service live until the new one is proven, and schedule the cutover so you are not unreachable during business hours.

  • -Carrier liaison and porting paperwork managed end to end
  • -Parallel running so calls never drop during the transition
  • -Cutover scheduled outside trading hours with a tested rollback
  • -Emergency service address registration configured correctly per site

Voice Quality Is a Network Problem

Poor call quality is almost always caused by the network underneath, not the handset. Because we build the UniFi network as well, we can put voice on its own VLAN with proper prioritisation and prove the path end to end before go-live.

  • -Dedicated voice VLAN with QoS marking and prioritisation
  • -PoE budget verified for handset count across each switch
  • -Jitter, latency, and packet loss measured before and after cutover
  • -Uplink and failover sizing so calls survive a circuit problem

Handsets and Deployment

We provision handsets centrally, label extensions, and train staff on the features they will actually use. Where teams are hybrid, we set up softphone access so the desk number follows the person.

  • -Zero-touch handset provisioning and extension labelling
  • -Softphone and mobile app setup for remote and travelling staff
  • -Reception and switchboard configuration with call park and transfer
  • -End-user training and a one-page quick reference at handover

How we deliver results

01

Discovery & Analysis

Perform a thorough analysis of the client's existing systems, infrastructure, and business objectives.

02

Tailored Solutions

Develop customized solutions based on the findings from the analysis phase.

03

Deployment & Support

Regularly communicate with our clients to address any concerns and ensure ongoing success.

Let's get started on something great

Our team of IT experts looks forward to meeting with you and providing valuable insights tailored to your business.

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